Terms and Conditions for Smartleasedubai
General Guidelines and Information
Responsibilities
The hirer accepts that the vehicle of choice has been delivered to them in good working condition. The hirer also understands and acknowledges that the vehicle is to be returned to Smart Lease Car Rental in the same condition once the rental period is over, including all accessories.
Smart Lease Car Rental reserves the right to recall a vehicle at any time if the hirer has violated any of the company’s terms and conditions.
Smart Lease Car Rental shall not be held accountable for any loss of goods.
Smart Lease Car Rental reserves the right to make modifications to its terms and conditions without prior notice to any parties.
Geographical Limits
Vehicles rented from Smart Lease Car Rental may only be driven within the geographical boundaries of the United Arab Emirates.
Mileage Allowance
Daily/Weekly Rentals
– Daily mileage allowance is 200 KM. Additional kilometers will be charged at AED 0.50 per KM.
Monthly Rentals
– Monthly mileage allowance is 4,500 KM. Additional kilometers will be charged at AED 0.50 per KM.
Fuel Policy
The vehicle must be returned after the rental period with the same fuel level as when it was hired. Fuel charges will apply if the fuel level is significantly lower.
Damage
– The hirer must ensure tires are kept properly inflated at all times.
– The hirer must ensure the vehicle and its instruments are not damaged or tampered with.
– A good standard of cleanliness must be maintained in the vehicle.
– The hirer will be responsible for any and all repair costs incurred during their rental period.
– Using third-party repair services is prohibited and may result in penalties.
– In case of damage or an accident, the hirer must call the Police (999) and Smart Lease Car Rental +971582430798
– A police report is mandatory for any damage that occurs during the rental period.
Rental Period & Return Policy
– Rental charges are on a 24-hour basis.
– A grace period of 2 hours is allowed on the return date. Delays of more than 2 hours will result in excess charges equivalent to a full day’s rate.
– Latest check-in time: 18:00 (6:00 PM). No check-in on Fridays or public holidays.
– For pick-up services in Dubai on the return date, the hirer must inform Smart Lease Car Rental at least 4 hours prior. For pick-up in other Emirates, at least 24 hours’ notice is required.
Payments & Other Charges
Security Deposit
– A security deposit of AED 1,500 will be held before the vehicle is handed over. The deposit amount may vary depending on the vehicle category.
– The deposit will be retained for 30 days after the return date to cover fines or Salik charges.
Salik
– AED 5 per Salik crossing will be charged.
– Salik rates are subject to change without prior notice.
– A 5% tax will be applied to Smart Lease Car Rental’s service charge.
Fines
– All fines incurred during the rental period are the hirer’s responsibility.
– An AED 20 acknowledgment fee plus a 10% service charge will be applied.
– Fines under AED 200 will be charged a minimum service charge of AED 20.
– A 5% VAT will be applied to the service charge.
Service/Maintenance
– Rental fees include periodical servicing, with the first service at 1,000 KM.
– Subsequent servicing is required every 10,000 KM. The hirer must notify Smart Lease Car Rental 2 days before the next servicing.
– In case of a breakdown, a replacement vehicle will be provided.
– Damage caused by missed servicing will be the hirer’s responsibility, and the rental period will be extended to cover repair time.
– All tires must be properly maintained by the hirer, and tire punctures must be repaired at the hirer’s expense.
– The hirer must report mechanical damage or failures immediately. Late reporting may result in liability for further damages.
– Repairs must not be performed without written consent from Smart Lease Car Rental.
– Contact +971582430798 for service or breakdown issues.
Additional Driver
– An additional driver fee of AED 100 will apply.
Insurance
– Vehicles are insured only for paved roads within the UAE.
– If the hirer has not purchased a Super Collision Damage Waiver (CDW), they may be liable to pay 20% of the purchase price of the vehicle in case of total loss if it is less than 12 months old or 15% if older.
– A police report must be obtained for any damage. Failure to do so will result in full liability.
– Insurance does not cover windshields, tires, wheels, tools, or wheel cap damage.
Legal Issues
Age
– Hirers must be at least 22 years old.
– Hirers between 22 and 25 years old are covered for only 80% of insurance.
Impounding
– The hirer will bear all impounding fees and rental loss charges if the vehicle is impounded.
Parking
– Vehicles must be parked securely, and all doors locked.
– The hirer is responsible for any parking fines, vehicle damage, or key loss.
– Lost keys will incur a minimum charge of AED 1,500.
Cookie Policy
Cookies are used for improving user experience. By continuing to use our website, you agree to our Cookie policy.
Cookies can be managed through your browser settings.
Online Booking Terms & Conditions
Process
– Selection: Clients enter criteria, including rental dates and vehicle choice, on the online booking form.
– Offer: Smart Lease Car Rental will provide offers based on the criteria.
– Confirmation: Clients click ‘Book Now’ and fill in their details, accept terms, and select ‘Pay Now.’
– Confirmation Email: A confirmation email with details will be sent upon successful booking.
Booking Details
– Minimum rental period: 1 day. Early returns will still be charged for a full day.
– Maximum rental period: 24 months.
Payment
– Two options: Prepay online or pay at the branch.
– Accepted payment methods: Credit Cards (Visa, Mastercard), Debit Cards, Maestro, Visa Electron.
Deposit
– A deposit amount will be communicated and confirmed via email.
– The deposit will be refunded within 30 days after the vehicle’s return.
Reservation Guarantee
– Smart Lease Car Rental guarantees the reservation for one hour if no credit card details are provided.
– In case of unavailability, alternatives will be offered, including potential upgrades or downgrades with compensation.
Further Requests
Contact our reservation center for additional information.
Other General Terms
– Tourists must convert their license to a UAE license upon obtaining residency.
– Accidents or damage caused under the influence of alcohol or drugs will result in full liability.
– Only contract-listed drivers may operate the vehicle.
– Window tinting or unauthorized vehicle modifications will incur fines.
– Billing disputes: billing@smartleasedubai.com.
– Maintenance issues: booking@smartleasedubai.com.
– No cash refunds.
